Try open a sheet music and see if the icon of connection is red or green. If it is red, please try another device to see if there's something wrong with the cable. A new cable would be needed buying from The ONE website if so. See the icon on upper left of the screenshot for reference.
Articles in this section
- The app isn't seeing the keyboard, what could be wrong?
- Are there certain headphones that work with this?
- Can I plug the keyboard into a computer?
- Does the keyboard have weighted keys?
- Does the sound come out of the tablet, or does the keyboard/piano have its own speakers?
- Could you compare the one smart piano sound to real piano sound?
- What kind of devices are supported?
- How do I set up a piano?
- How do I set up a keyboard?
- Can I charge my device through the piano/keyboard?