Why does my device say "Disconnected", even though it is plugged in?

First, make sure your piano/keyboard is powered on. If your device still reads "Disconnected", then disconnect the device and close the app. Finally, reconnect the device before relaunching the app.

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    Patrick Poon

    i keep doing this this, like you said.. but it still doesn't work. I really think my cable is faulty. Can I get a replacement?

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