Why does my device say "Disconnected", even though it is plugged in?




  • Patrick Poon

    i keep doing this this, like you said.. but it still doesn't work. I really think my cable is faulty. Can I get a replacement?



    Hi, sure thing! Please let us know your order number and we will send you a replacement soon!

  • Woojihn Auh

    I have galaxy s8+ phone, cannot connect.

    Let me know whether it is possible or not.



    Hi! Kindly to tell you that you need a Type-C cable to connect your device, which can be found in the cable pack. Please check your cable pack. Any question please let us know.

  • Brady Ryan

    I have the same issue with my Galaxy 8. I will make a posting if I figure something out. Could you do the same as well? Email address is, Ucyibd1@gmail.com

  • Brady Ryan

    To whom it may concern, I am still waiting on my Samsung Galaxy 8 compatibility issue. Could customer service please contact me via my email address at;



    Hi Brady! What you need is a Type-C cable, which has been sent to you. If you have any other question please let us know. Thank you for your support! 

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