Why does my device say "Disconnected", even though it is plugged in?

First, make sure your piano/keyboard is powered on. If your device still reads "Disconnected", then disconnect the device and close the app. Finally, reconnect the device before relaunching the app.

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5 Comments

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    Patrick Poon

    i keep doing this this, like you said.. but it still doesn't work. I really think my cable is faulty. Can I get a replacement?

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    Woojihn Auh

    I have galaxy s8+ phone, cannot connect.

    Let me know whether it is possible or not.

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    Brady Ryan

    I have the same issue with my Galaxy 8. I will make a posting if I figure something out. Could you do the same as well? Email address is, [email protected]

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    Brady Ryan

    To whom it may concern, I am still waiting on my Samsung Galaxy 8 compatibility issue. Could customer service please contact me via my email address at;
    [email protected]

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    Brady Ryan

    Still waiting on that reply... Just saying.

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