Where is the company based? Support January 02, 2018 16:03 Follow We have offices in San Francisco and Beijing. Have more questions? Submit a request 2 Comments Date Votes 0 Carla Salinas November 20, 2017 16:40 I need a phone number to contact you regarding my order, otherwiseI willl make a complaint to the BBB and request a refund. 0 Florence December 29, 2017 14:11 I want a phone number to contact you - I just received the piano - the app doesn't sync with it - your troubleshooting says i need a new cord - what the heck is that? You really think I want to pay more money to your company for something I haven't even used once and spent hours trying to set it up to find out it doesn't even work???? I want a phone number to speak with a human and get this resolved BEFORE the seven days or BBB will hear from me. Please sign in to leave a comment.