Where is the company based? Support December 15, 2017 13:38 Follow We have offices in San Francisco and Beijing. Have more questions? Submit a request 1 Comments Date Votes -1 Carla Salinas November 20, 2017 16:40 I need a phone number to contact you regarding my order, otherwiseI willl make a complaint to the BBB and request a refund. Please sign in to leave a comment.