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3 Comments

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    Joan Adolphson

    Sorry but I am doubly confused now. Got this for my son. Ad proclaimed 4,000+ songs....very very exciting! But apparently I'm an idiot and you have to pay for songs. My son and I are very frustrated. Can you imagine? At .99 to 3.99 a song, lets average 1.99 a song...thats $8000. Holy crap. My son say the app hints there are some free ones but he cant find them. So thought I'd come to the website and read up.
    So there is the second frustration. Cannot for the life of me find any help documentation on the site. It all seems to be sales,material. Is there a separate site for documentation, user manuals, q and a etc? I know some companies do this.

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    Brady Ryan

    I received this as a gift on Christmas 2017, being a tech savvy individual I hooked it up as the instructions said to. I will say that if you own a Samsung Galaxy 8, or a newer Droid phone, that it is not compatible with these phones. It does not mention this on every marketing site I went to nor does it mention it in the owner's manual. It is suggested that we must purchase another wire. In my opinion this is unacceptable, and I do understand that mistakes happen, especially in newer marketed products. However, every attempt I have made to get a response on this has not been answered. I feel that those who purchased this product and are having the same issues as I am, and believe me there are plenty of individuals having the same issue, should be mailed the necessary wire at no cost. Or even $40 worth of free music to download. Considering the wire they are wanting us to buy is $40 plus shipping. This is a great product, I have used this on an iPhone, and my wife's Galaxy 7. However this is completely useless to myself or anyone else who is purchased this item if they have a Droid with the newer charger wire.

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    Brady Ryan

    I have tried to contact customer support for almost a week now, and I am still yet to receive any response in regards to my Samsung Galaxy 8 and its compatibility with the one smart piano. I have to say this is one terrible customer service company.

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