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  1. The ONE Music Group - Support Center
  2. FAQ's

FAQ's

Frequently Asked Questions

Payment

  • How to use credit card to pay via PayPal?

COVID-19

  • Impacts of Coronavirus on the 2020 peak shopping season

Shipping

  • Warranty Policy
  • How to change my product color/model etc.
  • How much do your piano/keyboard weight, and what about the dimensions?
  • What happens if I receive the product damaged or broken?
  • What is your return policy?
  • How long will it take to ship my piano/keyboard?
See all 7 articles

Smart Piano/Keyboard (Hardware)

  • What is the difference between the Smart Keyboard Pro and Smart Keyboard NEX?
  • How to connect Piano “Hi -Lite”
  • Manual Download
  • Are there certain headphones that work with keyboard/piano?
  • Can I plug the keyboard into a computer?
  • Does the keyboard have weighted keys?
See all 19 articles

App (iOS and Android)

  • How come I cannot find my purchased songs?
  • The app can't connect the keyboard, what could be wrong?
  • How much does it cost to download my favorite pop songs?
  • How do I register for The ONE Smart Piano app?
  • Does the system lead to too much focus on correctness and prevent the development of richer musical expression?
  • Will I become too dependent on the system and not be able to play the song without it?
See all 8 articles

Company

  • Where is the company based?
  • Who founded the company?
The ONE Music Group - Support Center