Piano lights will not advance and often I have to repeat the note more than once and very loud

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  • Official comment
    Support

    Hi Nancy,

    We are so sorry for the problem you met. May I Know the product you ordered? if it's convenient for you, please send us a short video by support@smartpiano.com to show the problem so that we can figure it out better. If it's caused by a defect product, we would like to send you a replacement soon.

    Thank you for your support!

    The ONE Music Group

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  • Nancy Cozza

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