NO LIGHTS...?

Bought the piano at the end of January then I had to buy a newer Android tablet with the 7.0 level, "or above", in order for the connection to work and the keys light up. I messed with this for two weeks before giving up...! Tried everything to get the lights to come on. Hours logging on to the website, then clicking various options on the website that is not very easy to navigate - NOTHING worked!

I am very savvy with computers, tablets, cell phone, etc... But this "knocked me down". The Piano just sits there and my Wife got the last laugh as according to her I might as well have flushed all this money right down the toilet. Looking on line I see others have had the same issue... "CANNOT CONNECT"... VERY UNHAPPY...!

Ron E.

Official comment

Support

September 04, 2018 10:05

Hello Ron!

We are deeply sorry for the bad experience you had. May I know the product you bought?

If it's convenient for you, could you send us a short video to show the problem you met? Our email address is support@smartpiano.com.

If it's caused by a defective product, we would like to send you a replacement for free.

Any question please feel free to let us know.

Thank you for your support and understanding!

September 04, 2018 10:10

Hi Ron,

Connection problem may be caused by a defective cable. May I know the product and smart device you are using?

We will send you a replacement of the cable you need to fix this problem very soon.

Looking forward to your reply.

Thank you!

NO LIGHTS...?

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