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  • Official comment

    Hello Ron!

    We are deeply sorry for the bad experience you had. May I know the product you bought?

    If it's convenient for you, could you send us a short video to show the problem you met? Our email address is

    If it's caused by a defective product, we would like to send you a replacement for free.

    Any question please feel free to let us know.

    Thank you for your support and understanding!

  • Support

    Hi Ron,

    Connection problem may be caused by a defective cable. May I know the product and smart device you are using?

    We will send you a replacement of the cable you need to fix this problem very soon.

    Looking forward to your reply.

    Thank you!


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